Lens stays out - does anyone else have this happen?

[Ekko]

First off I'll say I LOVE my GXR P10 Ricoh. I was happy to find a camera that really fits my needs. I carry this camera nearly everywhere I go. It has been much loved and well cared for.

My issue is after I connected it to my Mac one day to transfer some photos, I disconnected properly, but the green light started blinking & the camera lens came out and stayed out. I turned the camera off and the lens would retract and then come back out. I then took the battery out and put it back in which did the same thing. I took the battery out again and switched it on, then put the battery in again. This time it finally retracted the lens then came on like it should.

Then the camera appeared to be fine for at least a month.

Now it randomly happens while I'm out taking photos. For no apparent reason.

I just purchased this camera NEW in September should I just send it in for repairs? It randomly happens, so I'm not sure how they can inspect it - if its having a "good week" and not doing this crazy lens thing.

Is anyone else having this issue?

 

[odklizec]

Hi Ekko and welcome here!

I'm not sure I experienced this with P10 yet but I believe I saw problem like that (extended lens after disconnecting from Macbook) once or twice with GRDIII or CX? Sorry, I don't remember details. In any case, sudden camera freeze in record mode (with lens stayed out) often points to a FW issue. At first, I would suggest you to inspect your the firmware version installed in your GXR (both body and lens module). If it's lower than 1.29, then you should definitely update your camera with recent FW version.

Do you, by any chance, remember what was you last actions before the camera freeze? Which mode you were in and what settings were used (focus mode, focal length, exposure metering, etc...)?

 

[Ekko]

Thanks

My FW is version 1.17, so I'll look into updating that this morning.

I remember it freezing when I was zooming one day and I pressed the zoom button and decided I wanted to zoom a bit closer & it seemed to lock the camera up.

I have my fingers crossed on the updating.