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GX100 software crash

B

blobglob

New Member
Hi everybody,

I recently experienced the GX100 software crashing. It happened on two separate occasions just after pressing the shutter. Once, the screen went black, a second time there was no picture but the overlay showed. Both times all buttons including the power button showed no reaction, and I had to take out the battery to "reboot." The second time a black jpg was recorded on the card.
I recently got a SD extreme III 4GB card and upgraded to the 1.18 firmware, so I guess it could be either of those. I took more than 1000 pictures between both incidents, so it's not easy to repeat and test.

Anybody else had similar trouble?

-blobglob
 
I've had a similar crash, 1.18 firmware and Sandisk Extreme III 4GB SDHC card.

I pressed the shutter, camera appeared to have taken a photo but it was just a black frame.
Camera locked and I had to remove the battery, just like you.

Thomas
 
Well, as you both experienced the same problem and with the same card, my guess is it does have something to do with this sandisk card? Anyone else?
 
I have had similar problems with my GX 100.
Mostly the wee monster just seizes up during combinations of flash and macro photography. No amount of begging would allow me to power it down without removing the battery.
The first time it happened I realised that the battery was low and thought that might have been a contributing factor. However, since then it has happened a couple of times more when plenty of power was still available.
I was initially apprehensive about removing the battery with the lense still extended, but so far it recovered it's self after replacement and the elapsing of 10 seconds or so of grinding it's teeth/lens in and out...long may it continue to do so! :-/

Further comment;
I use only uncomplicated cards, e.g. hama 2gb's and a SanDisk 512MB. Not sure that the cards are a contributing factor in my case at least?
 
odklizec":5u0m5q5f said:
Well, as you both experienced the same problem and with the same card, my guess is it does have something to do with this sandisk card? Anyone else?
Click to expand...

Pavel could be right here, I'd buy another card, just something inexpensive, maybe a 1Gb or 2Gb class 4 card, to test it with an see how it goes! They are usually priced about AU$15 = Euro 8
 
Hi!
Just to report that my GX100 seized up on me again today. As on one of the previous occasions already reported the battery was running low but not completely exhausted.
I think my problems differs from the reported by the others as my screen does not go black, it just retains the image present at the point it freezes.
I guess GX100 problems will not be exciting Ricoh so much anymore as this model is pretty much out of date anyway?
It is annoying though... :cry:
 
neother 'crash' question to all you guys of knowledge.
My GX100 has produced a couple of 'blank screen' crashes in the last few days. Is it likely that this is being caused by the focusing mechanism jamming? It requires me to power off and on again to restore normal screen and actions. This seems to be a different problem from the previous crashes which produced a frozen, not a blank screen. The frozen screen could not be corrected without removal of the battery, whereas now the power button 'off-on' routine provides a cure.
Oh how I do hope that my Ricoh has nothing incurable! :? :(
Andy
 
(Of course) Odklizec is the person with Ricoh-specific familiarity and knowledge - I am just an "armchair speculator" ... :p
Your camera's various problems (though intermittent, and in warm as well as cooler seasons) appear (from your reports) to persist.
I assume that you have "formatted" erased your SD/SDHC memory card lately? A defective (or nearly full) card might be a problem ...

A couple of suggestions that should not be "off the mark" (check with Odklizec for an expert opinion):

(1) Use this information (Section 1) to check your camera's firmware level:
http://www.ricoh.com/r_dc/download/firm ... edure.html

(2) Whether it is the most current firmware (or is not), you might consider downloading and "re-flashing" the camera's firmware. Download FW Level 1.51 at:
http://www.ricoh.com/r_dc/download/firmware/gx100/

Note: Follow the directions carefully! Re-flashing firmware (if things go awry) can be a dangerous business ... :geek:
You are fortunate - in that the FW re-flash procedure allows you to copy the update onto your memory card using "drag and drop".
This is much more straightforward than the Panasonic procedure (that requires the binary executable to be copied onto the
memory card using a separate card-reader device). So, that is something to be thankful to Ricoh for making relatively easier to do!
 
Andy, the first thing I would try is to use another SD card. Do you swap the cards from time to time or you use the same card all the time?

Another cause of your problem could be the battery. Do you have another one to try?

Try to eliminate these two possible sources of your crashes. Then we can try something else ;)

Can you reproduce your crash with certain steps? What was the last thing you did before the freeze?
 
odklizec":3sy9ysvo said:
Andy, the first thing I would try is to use another SD card. Do you swap the cards from time to time or you use the same card all the time?

Another cause of your problem could be the battery. Do you have another one to try?

Try to eliminate these two possible sources of your crashes. Then we can try something else ;)

Can you reproduce your crash with certain steps? What was the last thing you did before the freeze?
Click to expand...
Hi Pavel,
thanks (and also to Details Man) for prompt response.
SD Card; I use several of these but it is true that the same card has been in use during both crashes of the 'black screen' type. The SD card, which is a Sandisk 8GB Ultra model, has been in use for maybe a year or so. I will try another to see if anything changes.
Battery; I have two which I use alternately. So far both seem to hold power for a similar length of time, though one will be 30 months old, the other, perhaps 20 months.

I have tried to replicate the 'crash', so far without success. I was doing nothing complicated on both occasions, but should it happen again I will try and remember in more detail what I was doing! ;)
Thanks again!
Andy
 
I do wonder if its safe to downgrade the firmware? If you suspect a fw upgrade has introduced and issue can you go backwards?

I have seen in modern electronics manufacturers make small hardware changes or use different parts even in the same model, this may be from different manufacturing runs. Some network switches I have seen as the same model and part number but upon un-boxing we had totally different devices in them. :?

I doubt Ricoh do this but makes me wonder if you go back a firmware will the problem go away?
 
I experienced no problems downgrading the FW in any of the Ricoh cameras. I did this only to test some problems reported in certain FW versions. Definitely nothing I would do regularly ;)
 
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